“Using verbal commands to aid in getting a situation under control can’t be underestimated – you have to tell them what you need in order for them to comply. One person should be doing the communicating. It needs to be slow, concise, and deliberate. Sometimes they fight back as their survival instinct has kicked in – they may be fighting to ‘stay alive’ only, and not fighting ‘you.’ They may be fighting your actions to control them – YOU need to make that distinction, it’s YOUR job to do that. Don’t take the actions personally. Treat it as a negotiation. Put it in context – it may be more than you counted on or outside your experience. It could be drugs, mental health issues, MR or Autism that you are seeing and dealing with. Don’t assume anything. Be the professional, and continually re-assess your actions. To get compliance sometimes you just need to explain your actions while you’re engaging them physically to get that. Your goal is to do so with minimal damage. Explaining yourself to them may make ALL of the difference. Use your Verbal Judo knowledge and skills to get that result – safely, and compassionately. Review often. Improve your skills continually.”

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